Barn Owl and Birch

Frequently Asked Questions

Please contact us if you cannot find an answer to your question.

Where will my items be shipped from?

All items ordered are shipped from within the United States.

Do you shipped internationally? No

Can I make changes to my order once it has been submitted?

Once an order has been submitted, we cannot make changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to DOUBLE check your items, quantities, and shipping information before hitting submit.

What if my package is returned to the seller as undeliverable?

Any packages returned to us labeled by shipping carrier as undeliverable will be refunded when returned us. Refunds will be issued to the payment method used for that order if it is returned within 30 days. Order returned to us 31 or more days as undeliverable will result in store credit for the amount of the order minus the cost of shipping.

Can I return my order?

If you don't love your purchase, please contact us within 14 days of the day of receipt to arrange for a replacement or refund. Due to hygienic reasons, all personal undergarments including but not limited to underwear, boxers, bras/bralettes, and swim wear are not returnable. Please contact us via email with your order number and we will work one-on-one with you in regard to your return.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve this problem quickly. Please share the order number and picture of the product to help us in rectifying this issue within 14 days of the of the purchase of your order.

DO YOU SELL ITEMS FROM OUTSIDE THE UNITED STATES?

Not necessarily. Items sold on our page that are made/manufactured outside the United States are in support of fair trade, supporting women-owned small businesses and meet expectations of the World Fair Trade Organization. More information on them can be found at https://wfto.com/

Absolutely not. All items are made and manufactured within the United States, unless expressly stated that parts within the product are manufactured elsewhere for the overall completeness of the product for sale.

How will my items be shipped?

All items will be shipped through various carriers, but primarily through the USPS. Large items may be shipped with other carriers for limitations on size of packaging. Many large sized items are not shipped to P.O. Boxes so please be aware when setting up your shipment address.